FAQ page. Feel free to enter comment if you have any questions, we will answer it as soon as we can.
Please be aware that we can not see which product you consult about on our end if you use the contact form to reach out to us. Attach the web link or item title if possible.
For some customers trying to use the contact form to open a return & refund case, you have to clarify the return reason and provide item sku or the order number.
Do not send over spam/ fraudulent emails, thank you!
- Is that price negotiable?
Nope. This is not available. You can subscribe our website for the sales/New arrival. Discount code is created for the core customer.
To find answers, you can check our page foot otherwise read summary info on the homepage. Every single policy page can exactly explain our terms.
- How long have you been in business?
Like we mentioned on About-us page regarding we have been the ebay and amazon top-rated seller over 12 years. Your are also welcome to purchase item from our ebay and amazon online stores. But please be aware that the product bought there will not supply warranties here even though the same brand. * See warranty terms
- Why are prices lower than other sources?
We sell 100% new aftermarket parts and promise all prices are affordable for the most people.
1. We have much closer cooperation relationship with manufacturers.
2. We have our own warehouse. No need to pay for fulfillment fees and storage fees.
3. Shipping carrier partner. We have first-rate delivery channel and minimum shipping cost because of the large sales.
- Where are your packages shipped from?
Our warehouse is located in Katy,TX.
*In some cases some small products might be shipped from California 3PL(Third-party logistics) and Amazon.
*Local pick up service is only eligible for citizens in Katy/Houston where we have our own warehouse/company.
- How can i know order status?
If you are new to our store, you can sign up first, then log in.(Your account will be auto-activated with your phone number or valid email after your first order) Shopify system will automatically send you an email to inform you. As for shipping status, we provide trackable numbers to let customer track their packages.
* Well, sometimes it might exceed the estimated time of arrival because of delivery efficiency. Regularly we will ship the same day or the next day. Unless the product runs out, we won‘t cancel orders manually. If it's beyond our control, just like the unexpected delay, you may need to contact the shipping carrier. Such as USPS, sometimes they wont get packages scanned, and customers are unable to get any updates until items reach the next facility. Please be more patient during the holiday season:)
- How is the product made?
Most of our protection plates are made from high-quality aluminum. You do not need to worry about overheating and hardness. Thickness could be found in the description.
- When will I receive my order?
The estimated delivery date depending on your destination can be easily found on the left side of the product page.
Same-day shipping means that we will ship the same business day if an order is placed before 3 pm CST. The rest of orders will be shipped out in 1 business day.
It usually takes 2-5 days to reach your address.
Delivery delays may occasionally occur due to uncontrollable factors, particularly during the holiday season. Thanks for your understanding and patience.
- If I don't know how to install the item I received?
Unfortunately we do NOT offer installation service.
Please read the specific description, you may notice the "yes" or "not" before your purchase. If yes, then we provide instructions online (In another case, your order will come with paper-made instructions). On the contrary, we will offer some kind tips to help you install item. We highly recommend customer to ask mechanics for professional assistance. Visiting the local muffler shop is a good choice!
- Arrived damaged or Missing Parts?
If you got a package/product with physical damage, especially a poor package that came with A "fragile" tag (If possible, take clear pictures of the damaged packaging as proof) Do not sign for it and contact us immediately to arrive at a common understanding.
Please check carefully after receiving what you ordered (compare it with pictures we provided). If anything was missing on the way, please provide current photos about the whole package you have received as your evidence and point out the missing part.
- How do I contact your company if my question isn’t answered here?
There are three ways to reach out to us. Firstly please consider leaving a comment here. Secondly you can also contact our customer service center at Office number (281) 815-5996 between the business time.
- Are these reviews real?
Yes, all the reviews are real! Some reviews were collected in the past time by Stamped Product Reviews & UGC (One of review system we used), the others are from our amazon/ebay online stores. We appreciate your business and your honest feedback!
- Your feedback does matter to us!
Your honest reviews do matter to our business! We cherish the feedback of customer, no matter positive or negative it is. It helps improve our product & service.